What makes a leader?

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How to Communicate Effectively

Connect

·        Establish rapport with people

·        Pay attention to people’s facial expressions, body language, and tone of

            voice.

·        See things from the other person’s point of view.

·        Adjust your communication style to match theirs.

·        Avoid criticizing, making negative judgments, or saying that the other person    is wrong.

·        Show interest in the other person’s interests and concerns.

Listen

·        Encourage people to talk.

·        Show your willingness to listen. Minimize distractions. Attend to the other

·        person with your whole body (your body language, eyes, facial expressions).

·        Nod your head and give verbal cues to communicate that you are paying attention.

·        Ask open-ended questions.

·        Listen to what people are trying to communicate, not just to what they are  saying. Listen to their emotions. Listen also to what they want.

·        Check to make sure you understand. Use your own words to reflect what you  have heard and noticed.

Communicate

·        Speak with sincerity and conviction.

·        Be sensitive to other people’s communication style.

·        Know what you want to accomplish. Do you want people to understand your  position? Lend their support? Approve your request?

·        Listen at least as much as you talk.

·        Attune what you say with how you say it. Keep your message fitting with

·        your tone of voice, facial expression, and body language.

Speak

·        Project confidence.

·        Connect with your audience.

·        Keep it short and simple. Most communication can accomplish only one objective,

·        develop three main points, and hold people’s attention only so long.

·        Ask for feedback; was the message understood.

How to Be a Good Communicator

· Give full attention to people while they are talking to you.

· Encourage other people to talk, and ask appropriate questions.

· Present your ideas so that others are receptive to your point of view.

· Treat people fairly and let others know how you want to be treated.

· Value teamwork and know how to build cooperation and commitment.

· Show respect for people’s ideas and feelings, even when you disagree with them.

· Accept differences and conflict as a normal part of any work environment, and
  know how to address them constructively.

· Strive to understand other people and to be empathetic.

· Be open to negative feedback, and communicate difficult truths in a respectful
  way.

· Be able to easily win people’s trust and respect.

· Check to make sure you have understood what other people are trying to communicate.

· Be confident and at ease giving a presentation.

· Avoid making absolutist judgments about people (e.g. “He/she is always that
  way.”)

· Follow through on your commitments.

· Be able to work with people you have difficulties with without becoming negative
  yourself.

Why do this Course?

Your relationships

with other people have a great impact upon every aspect of

your life. The essence of relationships is communication; and yet, even between

people who care deeply for each other, communication sometimes becomes

blocked. We cannot put our feelings into words. Our partner speaks but we do not

hear. We stare helplessly across an abyss of silence, or in frustration we hurl

attacks that drive us further apart. Work on communication skills helps us to break

through these sorts of impasse.

Poor communication skills

can damage all your relationships. This can

affect your performance at work, your self-confidence and your physical health.

Misunderstandings and lack of communication

are the basis for problems

between people. For example, when a couple are unable to effectively discuss their

feelings and ideas together, their relationship - including their sexual relations -

may eventually break down. Furthermore, if you are experiencing problems in your

relationship and because of a lack of communication skills you inappropriately

attempt to share your feelings, you may experience even more rejection, hurt, and

misunderstanding. This may result in your avoiding intimate communication and

putting up emotional walls.

Fortunately, you can learn many helpful skills

which will allow you to

communicate more productively and also to be more effective at work and in all

those situations in everyday life where better communication can make the

difference.

Imagine how your life would be different if you were to gain these skills!

If you could effectively assert your rights, yet without aggression. If you could

present information in the best way to enable others to be influenced by what you

say. Can you imagine what effect this would have on your self-confidence and selfesteem!

Many issues at work and at home could simply disappear! Imagine what it

would be like to be an excellent communicator! Not being flash or overbearing but

never hesitating in communicating your wants and opinions appropriately... and

being a good listener too.

You CAN become a great communicator!

The essence of the course

is developing your interpersonal communication

skills through actual practicing and training ... so that these skills become automatic

and are at your finger tips just when you want them, rather than just in your mind.

The skills you will learn are based on tried and tested methods

. You may

even know some of them. But knowing is not enough. You need to develop these

skills through practice and training.

The secret

, if there is a secret, is that there is NO royal road to learning. Few

can just read a book and apply its teachings - even when these teachings are

excellent. You need the opportunity to practice in a safe environment. In any case,

to practice the skills you need a like-minded partner and proper supervision so you

can attain your goals.

So let’s begin...